Warranty

Hardware Limited Warranty

Headrec warrants that your Headrec hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, Headrec will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product. This Warranty does not apply to (x) Products you purchase from unauthorized resellers; (y) where the instructions for use and keep of the Product are not complied with; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.

Claims process: To obtain remedies under this Warranty, Headrec must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization ("RMA") from Headrec and return the defective Device together with proof of purchase to the address specified by Headrec in connection with the RMA. Consumer shall bear the cost of shipping the Device to Headrec. By sending the Device, Consumer agrees to transfer ownership to Headrec. Headrec may not return the original Device to Consumer. Headrec warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Headrec shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Headrec without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Headrec’s sole discretion.

To obtain an RMA from Headrec, please contact us here.